My "Trial subscription" ended after purchasing my 2012 Wing. They sent me this OBSCENE invoice for renewal, so I decided to let it just END. I thought I was going to put the bike up for the winter, so there was no need for XM radio on a bike that is parked.
Well, it appears that I can still ride (at least for now) even in the cold weather.
SiriusXM sent me a "We Want you Back!"
offer. I decided to take advantage of it. I now have six months
of service on my Wing's XM radio (without the traffic or weather) for a total price of $33.26.
I told the salesman that their prices were obscene, especially for a bike that is only ridden occasionally
. He said that in order to get the BEST prices, you had to call in "a week or so before your current subscription runs out.
" Then they will tell you about their current offers for continued service and you can select the one that makes the most sense to you.
He said that if you just start up service on a dead radio or "automatically renew", they will charge you the premium price! They'll try to get top dollar, but they REALLY want your continued business, so the price is "very negotiable."
As he was completing the order, he said I'd get six months for $34.65
(I wrote it down)
THEN he went on and said, "Okay, so you're getting six months of service for $36.76 and that will ..."
I wrote down $36.76
I said, "Excuse me? You JUST quoted me $34.65. Why did the price go up over $2.00 in a matter of a minute?
He paused and said, "What price did I quote you?"
I replied, "$34.65."
He said, "Hold on. let me do something ... Okay your price is $33.26. That's my FINAL ANSWER!"
(In reference to the game show, I guess
I wrote THAT down.
"So I will charge your credit card for $33.76 for six months ..."
I said, "Wait a minute! You just raised it by fifty cents!"
He said, "I changed to another screen. What was the final number I gave you? it is easier to ask you than to go back.
I said, "Your FINAL PRICE was $33.26. What is it? Do you guys just have a big glass bowl with little slips of paper in them, with different prices written on them, and you just reach in and pull out a number? I've never seen a company that cannot give a customer a firm price for a service offered! Do you just make this stuff up as you go along?
He apologized. He said, "Okay Mr. Jones. I have you service started up again for $33.26, total cost for six months of service. Remember to call in before it expires to get the best renewal rates..."
I don't know HOW SiriusXm sells their service. I suspect that a person can become an "independent dealer" and when a customer calls the toll-free number, the call is simply routed to the next salesman sitting in his mom's basement with a Nintendo in front of him. It SEEMS like he sells the service for a random price above an established minimum. Perhaps S/XM says, "When you sell a subscription, you will pay us $15.00 for six months. Anything you sell it for over that is yours to keep."
I really believe that the S/XM service is priced like a taxicab! The cabbie leases the cab for $700 per week, and he can charge ANY price he chooses for the fare. It really seemed like this guy was using a calculator while we were talking ... "Lets see ... if I mark it up 6.525% for my commission, the prices is ... Hmmm ... it sounds like he is going to back off. What if I mark it up 5.875% ... then the price is ..."
When I renew, I'm going to ell them that if they can give me S/XM service for $8.00 per month, I'll take it. Otherwise, our business relationship is concluded, so have a nice day!