Overall the wing is a great bike, but the heated seat and grips sure leave a lot to be desired. Mine quit working on my 2016 at around 10 or 11 thousand miles. I had my 08 in for the same thing at least 3 times and right now since the warranty ended I won't fix them on my dime, so I am doing without on that bike. I wasn't going to take the 2016 in and was just going to use my heated gloves. But we got this snow event and the shop was slow so I took it in. After all the testing on an over complicated system, it turns out that the right grip is bad. Usually it's the left one that goes, but not usually with such low miles. Anyway, one would think that over the last 15 yrs, they could get a system that is more reliable than this piece of crap set up. That's all just a little vent, RIDE ON!