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Service is not Dead

4K views 50 replies 16 participants last post by  Ken L. 
G
#1 ·
Never did think my CSC Trike was right. Took it to CAD-to-Chrome in Oakley, MI and they confirmed my feelings.

They ended up having to re-allign the body, adjust the camber on both rear wheels, and re-allign the frame to the trike. Evedently the original installer did not see fit to do the job correctly, in the first place. CSC covered the whole thing. (about ten hours labor).

They also put on their extended fork caps. The caps not only gives the trike more ground clearence but it does give the trike a better ride. Must take some of the weight off the front. Front end is less harsh.

I guess what I'm saying is, if some one needs service on their trike or even needs a new trike, be sure and contact Chuck or Wes at Cad-to-Chrome. These guys are great. ;)
 
#2 ·
Good feedback

Stones, we are on our 2nd CSC trike and have always appreciated their customer service. also sounds like you have discovered the invaluable link to CSC, a reputable dealer.
Congratulations.:thumbup:
 
#5 ·
Stones, if you are willing to publicly name an installer who does Good work, why not publicly name the installer who did the BAD work?

I realize the lawsuit concern but it would really be a stretch, seeing that you have evidence of the shoddy work. We all want to know who to stay away from. Otherwise, it comes off that you're just wanting to give Cad-to-Chrome a plug (there, I gave them another plug).

We all have a vested interest in knowing who to trust, who not. Interested people want to know.

Wayne
 
#6 ·
I sure would like to know who did the original work. I might just want to stay away from them. Are you willing to share that info?
No need to PM and hide who you're bashing Tom! Ron, I installed his Trike! And if they found your alignment off it couldn't have been more than a hair or two. And after how many miles? What do you mean by, "align the frame to the Trike"? It bolts in (6) places and is rigid? I'll tell everybody this I or any other installer could find something to nitpick about someone else’s work. Especially when you're the only two competing dealers in the state of Michigan handling the same brand.

You've had your Trike for a year and half and have always said it rode great, even way back on this board! Except the front end which I told you why it was stiff? You also had me replace over $700.00 in aftermarket chrome you claim we damaged during the conversion (which we didn't, like the rock chip in your super brace?)

Then you came back (and without question) we took apart the entire top end to retorque your steering adjustment nut and stem nut because of something you read here on the board you felt the front end didn't feel right. And when I was tapping the bracket out of the way you thought I was beating on your bearing? Then you were telling us what torque settings to use?

You know people (ie.customers) can say whatever they want in the court of public opinion. I hear a lot of positive and negative things about most all the dealer /installers all over the country. Should I bash them?
 
#7 ·
Holy cow I almost forgot..... we took the whole body and ground effects off last year and had the entire body repainted at our expense $850.00, not because there was anything wrong with the paint you saw something on the body line by the taillight and demanded we redo the entire body...
 
#9 ·
When it come to finding something wrong with a trike or a car I had a brother in law that could buy a brand new car. and a week later take it back because something was wrong with it.so when I hear all the bad mouthing. I just take it with a grain of salt.because you do not know what kind of person is doing the talking
 
#10 ·
This is why I asked the poster to name his installer. There are usually two sides to every story. Gary, you are also an honorable MAN. You could have laid back, hoping not to be named, but you didn't. We all appreciate the fact that you revealed yourself. It would appear, from what you say, that the relationship between you two was strained from the day of the delivery. And then he came back on a paint issue.

BTW, what and where was the $800 of damaged chrome?

Stones, did you take photos of the items requiring repair? Cad-to-Chrome guys, I know you are on this board, also. What evidence did you guys provide CSC in order to bill them for 10 hours labor? Interesting minds want to know!

Wayne
 
#11 ·
You know what ever happened to professonal etiquette. If another dealer finds some sort of issue and it's for real why wouldn't they call the original installer and tell them what they found. Maybe a digital picture or two to verify it also. I see plenty of Trikes built by others and could pocket warranty money by making repairs and adjustments real or fictious.

About a year so ago a fellow posted how his Rzeppa driveshaft failed after two years and 9,000 miles. His pictures and story claim we did not put any grease in it during the installation. First if that was true the thing wouldn't have lasted 100 miles and the pictures show remnants on the red grease.
 
#12 ·
BTW, what and where was the $800 of damaged chrome?


Invoice # 4220 from Just '4' Wings in Clayton, MI. dated 1/31/2008

(1) 4038 Kur. heal / floor board set ............. $399.95
(1) 3911 Chrome Boomerangs ..................... $129.95
(1) 8615 Kur. Fork Brace ........................... $199.95
U.P.S. shipping ........................................ $14.00
(Total $793.85)

Remove & repaint body Pearl White ............. $800.00
As a favor we repainted (1) Ground effect w/
a rock chip ............................................. $100.00
Total $1,693.85

A side note the main reason you made an issue of the faint fiberglass line by the taillight were the two big rock chips on the front of the left fender............
 
G
#13 ·
Gary, Im not going to get into a pissing match. I did not say I was going to give your name to the person I wanted to PM me. You saw fit to give up your name.

I've got documentation of everything done and believe me the trike was not right.

Never did have a complaint about the ride. Did have a problem with the trike not being level.

You agreed about the paint problems. Infact you found the problem with the agua shield and had your painter fix. I never "demanded" anything.

As far as the Power Trak bearing nut adjustment, I stood ad watched you "retorque" the bearing nut with a hammer and screw driver. I find it hard to believe that anyone can get the correct torque using this method.
 
#15 ·
I was tapping the keeper rings tabs down to lock them in place.

I have done that on several occasions, and have used a drift punch to set (torque ) the bottom nut. Surprisingly enough it can be done with relative accuracy. When I got my torque wrench and socket back I checked it and it was within less than 10%. :shrug:

I know that I don't have a Dog in this fight!!, but as I see things ( which is skewed some what, I have been told by others ) Re hashing past problems is never good for a future, regardless of the problem. Healthy discussions are good as long as they are productive, and helpful, but when helpful turns to hurtful :?: the grapes bet bitter, and the wine goes sower, thus leaving a bitter taste in all that partakes mouth.

Sorry for the Sermon !

No I take it back; not sorry. A good sermon is always in my mine if it helps. If not I at least tried.....


:shrug: :shrug: :shrug: :shrug:
 
#16 ·
I have done that on several occasions, and have used a drift punch to set (torque ) the bottom nut. Surprisingly enough it can be done with relative accuracy. When I got my torque wrench and socket back I checked it and it was within less than 10%. :shrug:

I know that I don't have a Dog in this fight!!, but as I see things ( which is skewed some what, I have been told by others ) Re hashing past problems is never good for a future, regardless of the problem. Healthy discussions are good as long as they are productive, and helpful, but when helpful turns to hurtful :?: the grapes bet bitter, and the wine goes sower, thus leaving a bitter taste in all that partakes mouth.

Sorry for the Sermon !

No I take it back; not sorry. A good sermon is always in my mine if it helps. If not I at least tried.....


:shrug: :shrug: :shrug: :shrug:

:agree:

No need to keep kicking a dead horse. And a little preaching ain't all bad.
 
#17 ·
PERCEPTIONS ARE REAL! The original post stated that he never thought that his CSC trike was right. Therefore in HIS MIND (his perception) it was not right. There was probably NOTHING that Gary could have done to make him feel warm and fuzzy, once he saw Gary using that screwdriver and hammer on his headset he was finished with Lonestar Trikes, they did not know what they were doing (even though that is the way everyone bends those tabs) and his kit was not installed correctly.

Gary, this is one you may as well try to forget about, you did what you thought was right but in his PERCEPTION it was not.

Wayne
 
G
#19 ·
PERCEPTIONS ARE REAL! The original post stated that he never thought that his CSC trike was right. Therefore in HIS MIND (his perception) it was not right. There was probably NOTHING that Gary could have done to make him feel warm and fuzzy, once he saw Gary using that screwdriver and hammer on his headset he was finished with Lonestar Trikes, they did not know what they were doing (even though that is the way everyone bends those tabs) and his kit was not installed correctly.

Gary, this is one you may as well try to forget about, you did what you thought was right but in his PERCEPTION it was not.

Wayne
Just to set the record straight, in Gary's words, "he did not have the special Honda tool that is used to tighten the nut". He said" that he always used the screw driver and hammer to "torque" the bearing nut".

With that said I'm done with this post. Thanks all for your comments.
 
G
#21 ·
This is why I asked the poster to name his installer. There are usually two sides to every story. Gary, you are also an honorable MAN. You could have laid back, hoping not to be named, but you didn't. We all appreciate the fact that you revealed yourself. It would appear, from what you say, that the relationship between you two was strained from the day of the delivery. And then he came back on a paint issue.

BTW, what and where was the $800 of damaged chrome?

Stones, did you take photos of the items requiring repair? Cad-to-Chrome guys, I know you are on this board, also. What evidence did you guys provide CSC in order to bill them for 10 hours labor? Interesting minds want to know!

Wayne
Yes, I do have pictures of the mentioned problems.
 
G
#22 ·
This is why I asked the poster to name his installer. There are usually two sides to every story. Gary, you are also an honorable MAN. You could have laid back, hoping not to be named, but you didn't. We all appreciate the fact that you revealed yourself. It would appear, from what you say, that the relationship between you two was strained from the day of the delivery. And then he came back on a paint issue.

BTW, what and where was the $800 of damaged chrome?

Stones, did you take photos of the items requiring repair? Cad-to-Chrome guys, I know you are on this board, also. What evidence did you guys provide CSC in order to bill them for 10 hours labor? Interesting minds want to know!

Wayne
Forgot to mention that after inspection there was no question that the body and suspension were out of line. CSC did not question a thing.
 
G
#23 ·
You know what ever happened to professonal etiquette. If another dealer finds some sort of issue and it's for real why wouldn't they call the original installer and tell them what they found. Maybe a digital picture or two to verify it also. I see plenty of Trikes built by others and could pocket warranty money by making repairs and adjustments real or fictious.

About a year so ago a fellow posted how his Rzeppa driveshaft failed after two years and 9,000 miles. His pictures and story claim we did not put any grease in it during the installation. First if that was true the thing wouldn't have lasted 100 miles and the pictures show remnants on the red grease.

That's a stretch!!
 
#24 ·
Tom would you be so kind as to email those pictures to me at Lonestartrikes@aol.com? I'll send you back the pictures of the Rzeppa Crossgroove. And I'll include his web page where he states it had absolutley no grease for 9,000 miles. What I'm trying to avoid here is posting what the actual problems are you and a few others have experienced 'cause I'm getting real tired of taking the heat for design problems.

Picture shows red grease remnants. And his quote...
"While I waited for the flat bed tow truck to show up I looked at the trike and started to get angry. My 2006 CSC Cobra kit was two years old with only 9,000 miles on it."
 
G
#25 ·
You know what ever happened to professonal etiquette. If another dealer finds some sort of issue and it's for real why wouldn't they call the original installer and tell them what they found. Maybe a digital picture or two to verify it also. I see plenty of Trikes built by others and could pocket warranty money by making repairs and adjustments real or fictious.

About a year so ago a fellow posted how his Rzeppa driveshaft failed after two years and 9,000 miles. His pictures and story claim we did not put any grease in it during the installation. First if that was true the thing wouldn't have lasted 100 miles and the pictures show remnants on the red grease.

When I said that is a "stretch" I mean that your are saying that someone would not be honest with CSC. Evidently CSC has eneough confidence in Cad to Chrome to take what they say as "true".

You have the pictures that were taken that referenced the problems with the trike.
 
#26 ·
Just to set the record straight, in Gary's words, "he did not have the special Honda tool that is used to tighten the nut". He said" that he always used the screw driver and hammer to "torque" the bearing nut".

With that said I'm done with this post. Thanks all for your comments.
I thought you were done with the post.... hmmmmmmmm...then why keep posting?????
 
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